Terms and Conditions

  1. Detailed description of goods and/or services
    De Krans Wines is a business in the wine industry, that produces and sell wines.
  1. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 15 days and delivery confirmed by a waybill number sent to the client via email. The wine will be sent via a courier company chosen by De Krans Wines. If the order is worth more than R1500, no courier costs will be charged to the client. If the value of the order is less than R1500, the customer will be given a quote via email before payment can be made.
  1. Export restriction
    The offering on this website is available to South African clients only.
  1. Return and Refunds policy
    The provision of goods and services by De Krans Wines is subject to availability. In cases of unavailability, De Krans Wines will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.  If any wine bottles are damaged by the courier, De Krans Wines will either refund the client within 30 days, or resend the order  from De Krans Wines within 30 days, depending on the choice of the client.
  1. Customer Privacy policy
    De Krans Wines shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act 4 of 2013 (POPI). By using this website of De Krans Wines when placing an order, or joining the De Krans Wine Club, the user consent to the use of his or her personal information for marketing purposes, unless an existing user opted-out before POPI comes into effect on 1 July 2021, or when joining the Wine Club. The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
  1. Payment options accepted
    Payment may be made via Visa and MasterCard.
  1. Card acquiring and security
    Card transactions will be acquired for De Krans Wines via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za  to view their security certificate and security policy.
  1. Customer details separate from card details
    Customer details will be stored by De Krans Wines separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za .
  1. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  1. Responsibility
    De Krans Wines takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  1. Country of domicile
    This website is governed by the laws of South Africa and De Krans Wines chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  1. Variation
    De Krans Wines may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  1. Company information
    This website is run by De Krans Wines Pty Ltd, a private company based in South Africa, trading as De Krans Wines and with registration number 1999/015880/07.
  1. De Krans Wines contact details
    Company Physical Address: Erf 884, Station Road, Calitzdorp, 6660.
    Email: dekrans@mweb.co.za
    Telephone: 044 2133 314